Maetech's CRM Capabilities
The Maetch CRM practice has developed a range of partnerships with leading edge solution providers to complement its deep domain expertise enabling us to help deliver end-to-end world class capabilities. It is essential that the enterprise of the future focuses on the following dimensions to completely capture the value that the marketplace offers:
- Provide targeted and differentiated products, services based on an analytics-enabled 360 degree view of customer
- Offer a captivating customer experience across multiple channels
- Promote customer brand advocacy in social media
- Create a seamlessly integrated and customer experience driven value chain including marketing, sales, supply, support - enabled by mobility, collaboration and visibility
Maetech's CRM consulting practice has developed a comprehensive set of tools and frameworks to analyze and transform your CRM initiatives utilizing a business value and metrics-based perspective to drive revenue growth, improve margins, improve competitive positioning, enhance brand and customer loyalty and improve asset efficiency.